Smoking Policy
Somerset Lakeside Resort provides smoke-free rooms to all guests, and smoking is strictly prohibited. There are NO EXCEPTIONS. If you do not follow the no-smoking regulations, a $ 250.00 CAD fine will be charged to your card, without notice. We do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products on our premises.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarettes, marijuana, or other objectionable odours. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects other guests and staff. A designated smoking area is provided outside in the field away from all buildings.
Burning/Open Flame on Property
Candles, incense, and essential oils (diffusing, vaporizing, etc.) are strictly prohibited. The use of these items or participating in these activities will result in using the same protocol under our nonsmoking policy. You will be charged and evicted with no notice.
CHECK-IN TIME is 3:00PM
Early Check-In/Pre-Registration
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3:00 PM then, please contact the front desk staff directly at (705) 768-1255 and we will try our best to accommodate the request. Check-ins prior to 1:00 PM may result in additional charges.
Check-In Requirements
Guests must be at least 18 years of age to check in at Somerset Lakeside Resort. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government-issued photo identification (Government driver’s license, passport, etc.) at check-in. A valid, signed, and preapproved credit card in the name of the guest registration is also required at check-in. It is your responsibility to fully understand the manner in which your bank processes preauthorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
Check-Out Time: 11:00 am
All guests are required to vacate their room by 11:00 a.m. on the scheduled day of departure. Guests who fail to check out by this time, without prior written approval from management, will be subject to additional charges. A fee of $20.00 will be applied for every thirty (30) minutes that the room remains occupied beyond the designated check-out time. If the guest remains in the room past 3:00 p.m. without authorization, an additional charge equivalent to one full night’s stay will be applied to the account.
Continued occupancy of the room past the designated check-out time without prior approval constitutes a breach of resort policy. In such circumstances, Somerset Lakeside Resort reserves the right to remove the guest’s belongings from the room and to secure the premises in preparation for incoming reservations. Any personal property removed during this process will be handled with reasonable care and stored temporarily, but the resort assumes no liability for loss or damage.
Guests are encouraged to communicate any anticipated delays with the front desk in advance. Failure to do so may result in fees, removal from the room, and loss of future booking privileges at Somerset Lakeside Resort.
This Payment and Financial Policy (the “Policy”) governs all financial transactions and obligations between guests and Somerset Lakeside Resort (the “Resort”) and forms a binding agreement upon confirmation of a reservation, check-in, or payment submission. By proceeding with a reservation, the guest acknowledges and accepts the terms set out herein.
All reservations must be guaranteed with a valid major credit card at the time of booking. A deposit equal to fifty percent (50%) of the total cost of the reservation, including applicable taxes and fees, is required upon booking to confirm the reservation. The remaining balance is due in full upon check-in. Reservations not secured in accordance with these deposit terms may be subject to cancellation at the sole discretion of the Resort.
Reservations will be held until 8:00 p.m. on the scheduled date of arrival. Failure to arrive by that time, without prior written notice or approved delay, will result in forfeiture of the fifty percent (50%) deposit paid at the time of booking. Alternative deposit or prepayment terms may apply to third-party reservations, group contracts, promotional rates, or negotiated discounts, and shall be disclosed at the time of booking or in the applicable contract.
The Resort accepts Visa, MasterCard, American Express, Discover, UnionPay, Apple Pay, Google Pay, and other major credit card providers. Cash payments, including in Canadian or United States dollars, may be accepted for final balances only when accompanied by a valid credit card for the required pre-authorization. All guests, including those paying by cash, are required to present a valid government-issued photo identification and a major credit card in their name upon check-in.
Personal cheques are not accepted under any circumstances unless approved in writing by Resort management prior to arrival. The Resort does not offer cheque-cashing services. All digital and contactless payment methods are subject to approval and may be refused at the Resort’s discretion.
A pre-authorization hold in the amount of one hundred and fifty Canadian dollars ($150.00 CAD) per reservation shall be placed on the guest’s credit card at the time of check-in. This pre-authorization is not a charge but a temporary hold to secure the Resort against incidental charges, damages, missing property, in-room purchases, and excessive cleaning fees.
The Resort will release the pre-authorization hold upon check-out once the guest folio is reviewed and confirmed to be accurate and free of outstanding charges. However, the timeline for the return of held funds is determined solely by the issuing bank or financial institution of the guest. The Resort shall not be held responsible for any delays associated with the release of pre-authorized funds.
Guests are solely responsible for understanding the pre-authorization policies of their financial institution. Guests using debit cards for pre-authorizations are advised that certain banks may hold funds for up to thirty (30) business days.
In the event that a reservation is paid for by a third party who will not be present at check-in, a completed and pre-approved Credit Card Authorization Form must be submitted in advance of arrival. The form must include a copy of the credit card holder’s valid government-issued photo identification and images of the front and back of the signed credit card.
By submitting this form, the third party accepts full financial responsibility for all charges associated with the reservation, including any damages, losses, in-room purchases, or penalties resulting from violations of Resort policies. The Resort reserves the right to refuse third-party reservations or authorizations at its sole discretion.
The guest who checks in under a third-party reservation shall also be required to provide a valid credit card in their name at the time of check-in, upon which a $150.00 CAD pre-authorization hold will be applied in accordance with this Policy.
All published rates are quoted in Canadian dollars (CAD) and are subject to applicable taxes, which may vary by jurisdiction. The Resort reserves the right to adjust rates at any time without notice. Rates and policies presented on third-party websites or promotional materials may differ from those on the Resort’s official website and shall be honored solely at the Resort’s discretion.
Room occupancy limits are as follows: Standard Rooms accommodate one to four (1–4) guests; King Rooms accommodate one to two (1–2) guests; The Somer Suite accommodates one to two (1–2) guests; and Cabins accommodate one to six (1–6) guests. Additional guests beyond the stated capacity must be approved in advance and are subject to a surcharge of twenty dollars ($20.00 CAD) per person, per night. Children under the age of one (1) are exempt from this surcharge.
Each room and cabin is equipped with a Wi-Fi-enabled tablet that offers in-room dining and service options. All purchases made through this system will be charged to the guest folio and applied to the credit card on file or the pre-authorization hold. Guests are responsible for all charges posted to their account during their stay. A final itemized receipt, including all applicable taxes and service fees, will be emailed to the guest following check-out.
The guest, or the authorized third-party cardholder, expressly authorizes Somerset Lakeside Resort to charge the card on file for any unpaid balances, including but not limited to room charges, in-room purchases, property damage, missing items, excessive cleaning fees, or violation penalties. Should the cost of such charges exceed the initial $150.00 CAD pre-authorization hold, the Resort reserves the right to charge the full remaining balance without further notice.
In the event damages or fees are discovered following check-out, the Resort will attempt to notify the guest by email or phone prior to processing additional charges. Failure to respond shall not negate the Resort’s right to recover the full value of damages incurred.
Guests are required to pay all charges in full upon check-out unless otherwise arranged in writing. In the event of non-payment or partial payment, a monthly interest charge of two percent (2.0%), compounded monthly, will be applied to the outstanding balance. If a balance remains unpaid sixty (60) days after the original due date, a seventy-five dollar ($75.00 CAD) administrative penalty will be applied to cover internal account handling and recovery efforts.
The Resort reserves the right to refer any overdue account to a third-party collection agency for recovery. Should legal action or third-party collection efforts become necessary, the guest shall be liable for all reasonable costs of recovery, including but not limited to legal fees, court costs, collection agency fees, and applicable interest.
Failure to resolve outstanding balances may result in the suspension or denial of future bookings and may affect the guest’s ability to reserve through affiliated networks.
This Payment and Financial Policy is enforceable under the laws of the Province of Ontario and shall apply to all guests of Somerset Lakeside Resort. By completing a reservation, submitting payment, or checking into the property, the guest acknowledges full understanding and agreement with the terms herein.
Any reservation can be cancelled until 2 full days before the date of arrival to Somerset Lakeside Resort, with no applying charges. Failure to cancel before the 2-day notice requirement will result in the guest forfeiting their 50% deposit as as a refund will not be issued at that time. Proper cancellation requires either a valid email to our reservations desk ([email protected]) with a reservation number, and booking details with a response between current business hours or a phone call with confirmation within business hours. You must also receive a valid cancellation confirmation email before your booking has been officially cancelled. Somerset Lakeside Resort is not responsible for weather, traffic or other issues regarding your reservation. Somerset holds the right to keep your deposit if the reservation is not cancelled properly through a valid communication listed above within 2 full days before the date of arrival. Bookings for cabins during July and August must be cancelled 15 full days before the date of arrival. Please note that the timeframe in which you have to cancel your reservation may differ between reservations and it is your responsibility to ensure you carefully read and adhere to the policies listed in your confirmation email. It is important and your responsibility to ensure you read the policies and terms you have signed on your reservation before it is made. Please reach out to our front desk with any policy or reservation questions.
“No Show” Fees
If you do not show up for your reservation on your check-in date between the current check-in hours listed on your reservation, you will forfeit your deposit and room reservation, and you will not be charged for the remainder of your booking.
Pets are welcome at Somerset Lakeside Resort in any room, for an additional fee of $20.00 per pet, per night. Guests are held liable for any damages or policies broken as a result of their pet. Pets must be under the owner’s complete supervision, and pets MUST be kept on a leash at all times. Picking up after your pet is mandatory, immediately. Failure to abide by these rules will result in additional charges without notice.
Fire Protocol
In the event of a fire, please notify the front desk staff or locate one of many pull stations located around the resort immediately. Each pull station’s location is illustrated on the Somerset Lakeside Resort Map, located on the back of your room door. If the fire alarm sounds, make your way immediately to the designated evacuation site located on the grass by the road. Please follow the exit plan located on the back of your door for further instructions.
Tornado Protocol
In the event of a tornado warning, please make your way to the sheltered basement area located down the stairs by the main coffee bar in the main hotel building. Please ask staff for further clarification if needed.
High Water Emergency
If high water is discovered, use of the fire pit and dock area will be prohibited until conditions improve and you have been notified by management.
Water Emergency
An emergency kit is provided for every water amenity in case of emergency. If any life-threatening emergency occurs while out at sea, please utilize your emergency kit and blow loud, long whistles to signal for help.
“No Show” Fees
If you do not show up for your reservation on your check-in date between the current check-in hours listed on your reservation, you will forfeit your deposit and room reservation, and you will not be charged for the remainder of your booking.
Dock And Water Amenities
The dock is open at any time for your convenience. Fires will begin at dusk and will be started by a staff member. Please do not start fires yourself for safety purposes. Kayaks, canoes, and paddle boats are all available for complimentary use between dawn and dusk only. NO WATER AMENITY SHALL BE USED AFTER DARK. All extra equipment, such as paddles and life jackets must be brought back to the front desk right after use so others can use them. If your water amenity is not returned to the dock by dark, you will lose your privilege to use the water amenities. USE AT YOUR OWN RISK!
Shark Spray And Play
The New Shark Spray and Play will be open to all resort guests on select working days. The amenity will be in use on hot and nice days as well as when a heat warning is in effect. Usage of the Shark Spray and Play is AT YOUR OWN RISK. Children under the age of 12 must be supervised by an adult who is 18 years of age or older. Users must be no more than 130 Lbs, and the Shark Spray and Play has a maximum weight load of 300 Lbs at any given time
We will make every effort to honour special requests such as a specific room number, adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate them, however, requests may not be seen until check-in. Special requests are not guaranteed and may result in additional fees. Assigned room numbers may change at any time before arrival and are never guaranteed.
Right To Refuse Service
Somerset Lakeside Resort is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that do not violate federal or provincial laws. Somerset Lakeside Resort has a zero-tolerance policy for visitors who refuse to abide by the reasonable standards and policies established by the government of Ontario and the owners of the operation and management of the hotel. Our policy states that we will refuse service or accommodation in our hotel or may remove a person, without a refund. Somerset Lakeside Resort will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and also acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with Ontario government liquor laws; acts in a disorderly fashion as to disturb the peace of other guests, is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Somerset Lakeside Resort for the safe operation and management of our resort.
Force Majeure & Bankruptcy Clause
In the event of the Hotel’s bankruptcy, insolvency, or loss of possession of the property, the Hotel shall not be liable for any refunds, including any deposits paid by the guest. By making a reservation and paying a deposit, the guest acknowledges and agrees that the deposit is non-refundable, regardless of any circumstances, including but not limited to the Hotel’s closure, financial difficulties, or any force majeure event that results in the loss of possession of the property.
Quiet Hours
12:00 AM to 7:00 AM
If you become aware of a disruptive guest, please contact Front Desk staff immediately by calling (705) 768-1255 or speaking to them in person. Televisions, voices and any other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in the halls will be tolerated.
Visitor Policy
No visitors after 10:00 PM. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including kayaks, canoes, and paddle boats. As a registered guest, you are responsible for your visitor at all times. Failure to abide by these specific terms will result in the primary guest holder being charged additional charges for the services provided to a nonpaying customer of Somerset Lakeside Resort.
Access To Rooms
Somerset Lakeside Resort does not provide daily housekeeping., and will not change linens or complete any cleaning while the guest is still checked into their room. Any Somerset Lakeside Resort team member is permitted inside a room in cases such as an emergency, or maintenance, to verify the room/furnishings/ mechanical equipment are intact, or to address or prevent a Revised April 2023 14 violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Room Keys
One room key is issued to the registered guest for each room. No room keys will be issued to youth under 18. I.D. is required if you have lost your key and require a duplicate. If a room key is lost, a $75 replacement fee will be charged without notice to the credit card on file. Room keys must be returned to reception upon check-out.
Lost And Found Policy
Somerset Lakeside Resort is not responsible nor liable for lost, misplaced, stolen or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us and we will try our best to assist you in locating your lost item(s).
WIFI Access
Access to our WiFi is free for registered guests. The WiFi password is posted at reception and is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi equipment, and interference from other local wireless signals. Somerset Lakeside Resort assumes no liability for guest use or limited access.
Parking at Your Own Risk
Parking for registered guest(s) is free for one vehicle. All vehicles are parked at the risk of the owner. Somerset Lakeside Resort shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs are permitted on hotel premises. Large vehicle parking is subject to availability.
Damage and/or Theft of Resort Property
You are liable for any damage however so caused (whether by the deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Somerset Lakeside Resort reserves the right to retain your credit card and/ or debit card details as presented at registration and charge the credit/debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the expenses incurred or suffered by Somerset Lakeside Resort as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit/debit card for any damage incurred to your room or the hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Damage Discovered After Checkout
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to a maintenance deep cleaning fee, administration fee and/or third-party fees. There is a $ 40.00 CAD fee applicable if any dirty dishes are left in any accommodation sporting a kitchen or kitchenette. Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any applicable shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, you will be prosecuted.
Mailing Policy
At Somerset Lakeside Resort we are happy to mail most items for you. Please stop by the front desk or report on your in-room tablet that you have a package to be mailed. We will happily take your package and mail it at your convenience. A $20 CAD mailing and service fee applies to each package or parcel shipped as well as applicable local shipping fees which can be added to your folio charges during your stay.
Ice Fishing Packages
Booking and Reservations:
Package Inclusions:
Guest Responsibilities:
Safety and Liability:
Environmental Responsibility:
Additional Information:
By booking the Ice Fishing Package at Somerset Lakeside Resort, guests acknowledge that they have read and agree to abide by the terms and policies outlined above. The resort is committed to providing a safe and enjoyable ice fishing experience for all guests.
Changes or Modifications to Our Resort Policies Somerset Lakeside Resort reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in each guest room and cabin, and is always available at reception.